Terms & Conditions

Introduction & words we use in this agreement

Your use of InnoVibes’ products, software, services and web sites (referred to collectively as the “Services” in this document and excluding any services provided to you by InnoVibes under a separate written agreement) is subject to the terms of a legal agreement between you and InnoVibes. “InnoVibes” means InnoVibes Partnership, owner of the Zoboon brand name  products and services provided under the said name, whose principal place of business is at 3 Khalid Ibn al Waleed St., Masaken Sheraton, Cairo, Egypt.

Unless otherwise agreed in writing with InnoVibes, your agreement with InnoVibes will always include, at a minimum, the terms and conditions set out in this document.

It is important that you take the time to read them carefully. Collectively, this legal agreement is referred to below as the “Terms”.

In the present Terms the indication of first person such as “we” and “us” whenever used shall be a reference to InnoVibes the term “you” and other indications in the second person shall be a reference to such user of who accepts the Terms whether by clicking “I accept” or by use of the Services provided through this website  and other applications after accepting the present Terms

After accepting the present Terms, the term Services here refers, but is not limited, to the Zoboon applications, the Zoboon website, the Zoboon card, or any other usage of Zoboon’s products and services and the term Merchant” whenever used in these Terms shall refer to such third party trader who uses our services to promote offers made by him to the users of our website such as you. The Merchant is solely responsible for determining the conditions of whatever promotion he makes using the Services including, without limitation, to set its own earning points, the price per Item, redeemable items and the validity and limitations of the earning points and the goods, services or privileges that the user’s points entail. The term “point” whenever used in these Terms shall refer to the virtual points integrated in the Zoboon application that you shall receive from a Merchant who is part of Zoboon network after the full payment of the price of the item purchased from the Merchant where thereafter you shall be entitled to redeem these earning points in the store for any reward offered through Zoboon application

By clicking “I accept” you also indicate and represent that you are a natural person with full capacity to enter into transactions legally defined as transactions for consideration and that you are not inter alia legally required to use the discretion of a legal guardian to enter into such transaction and that you have read and fully understand the Terms; by the same process, you also indicate that you have obtained the funds used to pay for the services we provide by lawful means and that such use of funds or payment methods is undisputable by you or third party and that you are not, in making such payment, committing a violation to the laws applicable to you, us or the jurisdiction where the payment instrument was issued or other jurisdictions that may regulate such use.

Membership & member obligations

In order to use the Services, you must first agree to the Terms either by clicking accept or agree to the Terms, or by actually using the services (including the Zoboon application, website, and card if available)

You agree not to access (or attempt to access) any of the Services by any means other than through the interface that is provided by InnoVibes, unless you have been specifically allowed to do so in a separate agreement with InnoVibes. You agree that you will not engage in any activity that interferes with or disrupts the Services (or the servers and networks which are connected to the Services).

Unless you have been specifically permitted to do so in a separate agreement with InnoVibes, you agree that you will not reproduce, duplicate, copy, sell, trade or resell the Services for any purpose.

You agree and understand that you are responsible for maintaining the confidentiality of passwords associated with any account you use to access the Services. Accordingly, you agree that you will be solely responsible to InnoVibes for all activities that occur under your account.

If you attempt to manipulate your points total and/or rewards we advise you that you shall be subject to criminal and civil prosecution within the limits of the provisions of applicable laws.

You may terminate your membership at any time by contacting Member Services. If your membership is terminated either by Zoboon or you, all unredeemed Points will be forfeited upon account deactivation.

Only the member to whom a reward or promotional reward/voucher is issued may use the voucher. It cannot be assigned or otherwise transferred, without prior consent of the company.You may not sell, assign, make a gift of or otherwise transfer all or any part of your Points without prior permission of InnoVibes or through provided interfaces

Zoboon reserves the right to limit Zoboon enrollment at any time.

Zoboon membership and its right to use is limited to one individual per Zoboon account. Zoboon allows only one email address per Member and only one registered phone number per member

Modification, suspension and termination of the program

InnoVibes is constantly innovating in order to provide the best possible experience for its users. You acknowledge and agree that the form and nature of the Services, which InnoVibes provides, may change from time to time without prior notice to you.

As part of this continuing innovation, you acknowledge and agree that InnoVibes may stop (permanently or temporarily) providing the Services (or any features within the Services) to you or to users generally at InnoVibes’ sole discretion, without prior notice to you and without any legal obligation to you, the member. You may stop using the Services at any time. You do not need to specifically inform InnoVibes when you stop using the Services.

The software which you use may have updates from time to time from InnoVibes. These updates are designed to improve, enhance and further develop the Services and may take the form of bug fixes, enhanced functions, new software modules and completely new versions. You agree to receive such updates (and permit InnoVibes to deliver these to you) as part of your use of the Services.

Zoboon reserves the right at any time, in its sole discretion, with or without notice, to: suspend or modify the Program, including these Terms and Conditions, in whole or in part; to modify, limit, or suspend any Program offers and/or the use or redemption of Points in any respect; to modify or change redemption procedures, including the number of Points required for particular rewards; and to modify, limit or suspend the accrual of Points, including but not limited to imposing time limits and changes in Point values. In addition, Zoboon reserves the right, in its sole discretion, to terminate the Program immediately or, in the case of termination where the Program is replaced by a similar program, immediately without notice to all active members. In the event of such a termination of the Program, Points that are not redeemed by the termination date of the Program will be forfeited and may not thereafter be redeemed.

You should not rely upon the continued availability of the Program, or any earning, redemption, or other offers made in connection with the Program. All offers are available while supplies last, subject to any applicable cancellation policies, and are subject to change and/or revocation without notice.

Member agrees to comply with the terms of all Zoboon and Zoboon advertiser and partner offers, promotions, and programs at all times.

Member agrees not to abuse Zoboon privileges by conduct which is detrimental to the interests of Zoboon, including without limitation attempting to accrue Points or spend Points in a manner inconsistent with the rules of Zoboon or intent of this Agreement, having multiple accounts, attempting to earn Points through other than legitimate channels, participating in purchasing or redemption fraud, or tampering with Zoboon award links, etc.

Zoboon reserves the right to terminate or disable, at Zoboon sole discretion, any Zoboon membership if Zoboon believes such Member has violated or acted inconsistently with the rules of Zoboon or intent of this Agreement. Member understands and agrees disabling of membership will result in Member's inability to redeem and/or earn Points. Member understands and agrees termination of membership will result in the cancellation of all of Member's Points.

Zoboon shall be the sole determiner in cases of suspected abuse, fraud, or violation of its rules and any decision it makes relating to termination of membership (including cancellation of Points) shall be final and binding.

No Responsibility for Applications

You may download software to your telephone or computer that shall further assist you in using Zoboon platform, such software shall be downloaded and installed at your own risk we do not accept any responsibility for any damage that may occur to your software or hardware from the download, installation, un-installation, upgrade, use or any interaction with such software or any update thereto.  You agree to indemnify us and hold us harmless against any suit or claim that you may have against us or any third party developer of such software.

Personal information

Facebook Connect: If you log on to the Service using Facebook Connect, you agree that any identifying information obtained by us by reason of your connection using Facebook Connect will constitute Personal Information for the purposes of this Policy, and you consent to our use and disclosure of such information in accordance with this Policy. And you agree to use this info for future reference for dealing with our services.

In order to access certain Services, you may be required to provide information about yourself (such as identification or contact details) as part of the registration process for the Service, or as part of your continued use of the Services. You agree that any registration information you give to InnoVibes will always be accurate, correct and up to date and to promptly notify Zoboon of any change in your mailing address or email address by logging in to Zoboon.com and clicking on ‘Update Profile’.

When you sign up for a Zoboon account we ask you for personal information. We may combine the information you submit under your account with information from other InnoVibes services or parties within our network in order to provide you with a better experience and to improve the quality of our services.

We urge you to provide all the data required in the relevant fields required by us accurately as we shall not be in any way responsible for any failure to deliver our or the Merchant’s services due to any wrong, misleading or otherwise inaccurate information submitted by you.

You understand that your user name and password are exclusively assigned to you and you shall not reveal them to any other person. You accept that any transactions made by third party using your username and passwords shall be your responsibility and shall be legally binding.

Your personal data remain the user’s own property, we shall not divulge your personal information to third party except when required by law or in the course of investigations or legal actions for fraud, misrepresentation or any unlawful behavior. We shall, however, use and share aggregate information pertaining to demographics, purchasing habits, etc,… with third parties and Merchant in an effort to customize choices and offer new services to meet with the users’ expectations as well as for research purposes. In order to enjoy the benefits of the program, your personal information may be shared with the Merchants in order for them to create a profile for you as their loyal customer and to customize offerings to specific clients the decision whether to share personal information as well as the extent and type of information shared shall remain in InnoVibes’ sole discretion..

Types of Membership

We have established a system whereby membership shall be divided into separate tiers with different earning and rewarding system that we may apply from time. You agree, understand and accept that such division as well as the placement of any member in any tier including downgrading and upgrading such member is something that is left to our sole discretion, you agree and accept that you shall not have the right to any claim against us or any of our affiliates for applying our discretion in this matter in any way we deem fit.


Proprietary Rights to Content and other Intellectual Property

Some of the Services are supported by advertising revenue and may display advertisements and promotions. These advertisements may be targeted to the content of information stored on the Services, queries made through the Services or other information. The manner, mode and extent of advertising by InnoVibes on the Services are subject to change without specific notice to you. In consideration for InnoVibes granting you access to and use of the Services, you agree that InnoVibes may place such advertising on the Services.

The Services may include hyperlinks to other web sites or content or resources. InnoVibes may have no control over any web sites or resources that are provided by companies or persons other than InnoVibes.

You acknowledge that InnoVibes provides the Service as an agent for the Merchant with whom the Method, Invitation and the Loyalty Program(s) are to be used, and that the Merchant, and not InnoVibes, is responsible for the Method, and the redemption of the Incentives and the quality of the goods and services supplied. Customer hereby releases InnoVibes from any and all claims and liability related to any goods or services of any Merchant, any act or omission of any Merchant, and any act or omission of any other user of the Service.

You understand that all information (such as data files, written text, computer software, music, audio files or other sounds, photographs, videos or other images) which you may have access to as part of, or through your use of, the Services are the sole responsibility of the person from which such content originated. All such information is referred to below as the “Content”.

You should be aware that Content presented to you as part of the Services, including but not limited to advertisements in the Services and sponsored Content within the Services may be protected by intellectual property rights which are owned by the sponsors or advertisers who provide that Content to InnoVibes (or by other persons or companies on their behalf). You may not modify, rent, lease, loan, sell, distribute or create derivative works based on this Content (either in whole or in part) unless you have been specifically told that you may do so by InnoVibes or by the owners of that Content.

You acknowledge and agree that InnoVibes (or InnoVibes’ licensors) own all legal right, title and interest in and to the Services, including any intellectual property rights which subsist in the Services (whether those rights happen to be registered or not, and wherever in the world those rights may exist). You further acknowledge that the Services may contain information which is designated confidential by InnoVibes and that you shall not disclose such information without InnoVibes’ prior written consent.

Unless you have agreed otherwise in writing with InnoVibes, nothing in the Terms gives you a right to use any of InnoVibes’ trade names, trademarks, service marks, logos, domain names, and other distinctive brand features.

You may not (and you may not permit anyone else to) copy, modify, create a derivative work of, reverse engineer, decompile or otherwise attempt to extract the source code of the Software or any part thereof, unless this is expressly permitted or required by law, or unless you have been specifically told that you may do so by InnoVibes, in writing.

You agree that this license includes a right for InnoVibes to make such Content available to other companies, organizations or individuals with whom InnoVibes has relationships for the provision of syndicated services, and to use such Content in connection with the provision of those services.


You expressly understand and agree that your use of the services is at your sole risk and that the services are provided "as is" and “as available.”

No advice or information, whether oral or written, obtained by you from InnoVibes or through or from the services shall create any warranty not expressly stated in the terms.

The limitations on InnoVibes’ liability to you above shall apply whether or not InnoVibes has been advised of or should have been aware of the possibility of any such losses arising.

InnoVibes does not give any guarantees nor accept any responsibility as to the actual performance of any Merchant

By enrolling in the program, you agree that zoboon, its affiliates, and its program partners and their respective officers, managers, directors, governors, employees or agents (collectively the “released parties”) shall not have any liability to you for any claim, loss, injury, damage, delay, accident, cost or expense or for any incidental, indirect, special, punitive, exemplary, consequential or other damages (including, without limitation, for loss of or damage to revenue, profits, savings, goodwill or data) (collectively, "losses and damages"), directly or indirectly arising out of or related to; (i) the program, these terms and conditions or the rewards by zoboon, (ii) any failure, delay or decision by zoboon in administering the program, (iii) any unauthorized use of your card or any breach of security beyond our reasonable control, (iv) any offer, representation, statement or claim about the program, any program partner or supplier or their products or services, made by a program partner, supplier or any other person or entity, (v) any printing, production, or other errors in any medium related to the program, (vi) any delay or failure to credit points to your account, (vii) any failure to provide program communication, or (viii) the purchase, redemption for or use of any goods or services of program partners or suppliers whether made available by us, any of our affiliates, program partners, suppliers or otherwise. these limitations of liability shall apply whether the alleged liability is based on contract, negligence, tort, strict liability or any other basis, even if one of the released parties or one of their representatives have been advised of or should have known of the possibility of such losses and damages, and without regard to the success or effectiveness of other remedies

You acknowledge and agree that each member of the group of companies of which InnoVibes is the parent shall be third party beneficiaries to the Terms and that such other companies shall be entitled to directly enforce, and rely upon, any provision of the Terms which confers a benefit on (or rights in favor of) them. Other than this, no other person or company shall be third party beneficiaries to the Terms.

You are not allowed to use user names or email addresses that are considered offensive, unlawful or violating public moral or general acceptance. The user name and email addresses you supply need to reflect your identity and even if you decided to use an alias or an alias email such should not be offensive, unlawful, violating public moral or general acceptance or lead other people to believe that you are a person of special stature of influence such as entertainment and sports celebrities, public figures, heads of states or clergy members. The usernames and email addresses that are considered in the forgoing categories include without limitation names and addresses that incite hate, indicate derogatory opinion or depiction of certain people, depicting people as criminals, encourage the ill treatment or causing harm to people.

You agree and accept that we reserve the right and providers also reserve the right not to provide the service to you without indicating cause.

You agree and accept that we shall have the right to terminate your account without indicating cause 

Earning Points

Zoboon reserves the right to send Members messages from time to time for which they may not be rewarded. Such messages may include Zoboon system updates; flash bulletins; order confirmations; administrative announcements; special requests and other similar messages ("Administrative Messages") and may be sent via email or regular mail.

You agree to abide by earning points rules that are announced on Zoboon website and mobile application and may change without prior notice and acknowledge that each merchant who is part of the Zoboon network agrees to set its own earning points rules.

In certain cases, determined by InnoVibes in its sole discretion, where you conclude a transaction with a Merchant in a significant value, the Points you earn from such transaction will only be usable and redeemable after the lapse of a certain period that shall not exceed one month from the date of the relevant transaction.

In the event that you elect to return goods acquired from a Merchant against a cash consideration we shall have the right to and shall deduct from your Points accordingly.

Any transaction you conduct where you use Points as a payment method, even in part, is not eligible to earn any Points.

Redeeming Points and rewards

Zoboon reserves the right to adjust your Point balance with award reversals for items returned or transactions not completed or cancelled. A pattern of placing orders followed by cancellations is construed as purchasing fraud and could result in the termination of your Zoboon account.

Once you exchanged your points with any offers, merchandises, or goods, your points are not refundable. You may however choose to exchange the item with another item in the store with the same ticket value or less. You can’t get your points back once you redeemed them.  

Points may be spent only on rewards as offered through Zoboon at the time of redemption.

Each 1,000 points have a value of EGP 10 (ten Egyptian Pounds) the said value is only usable in acquiring goods from Merchants or for donation, on your behalf to charity projects registered with InnoVibes. The main reference of rewards for your Points shall be our catalogue published online to this effect.

Points are not redeemable in cash.

Zoboon is not responsible for lost or stolen rewards once issued.

Rewards are subject to change at any time without notice.

The number of Points required to redeem for a reward are subject to change at any time without notice.

Points will be subtracted from Member's account once the redemption order is placed by the member and captured by the Zoboon system. Once used to claim a reward, Points will not be reinstated to Member's account.

In conjunction with spending Points for rewards, Member agrees to confirm that all information in Member's personal profile is up to date and accurate.

Zoboon reserves the right to limit the opportunities to earn Points available to Member while Member remains inactive.

In the case, the member chooses to give his points to charity, the member agrees that his points balance will be deducted with the chosen amount. InnoVibes will do its best effort to deliver the points to the charitable organization of choice at the earliest time through a third party organization and isn’t liable for any delay or in delivery of the points value due to third parties faults or mishaps.

Points’ expiration

we wish to highlight certain provisions that shall apply to all points by virtue of the present Terms, namely (i) if you do not redeem your Points during the validity period you shall not be entitled to reimbursement or compensation in any form whether from the merchant or from us; (ii) redeeming Points  may also be restricted to specific locations such as specific branches of a chain in those cases you may only redeem points  from the branches specified therein as other branches of the same supplier which are not specified shall not be under any obligation to honor the  service ; (iii) we reserve the right to cancel or disable accounts and expire unredeemed Points in those accounts that are inactive for a period of 12 consecutive months;(iv) the Points shall have an expiry date within a limited period determined by Zoboon.


The present Terms shall be subject to the laws of the Arab Republic of Egypt.

Any dispute arising out of or in connection with the interpretation or the execution of these Terms shall be finally resolved by Cairo Courts

You may receive a printed copy duly executed of the present terms from the Company’s premises by coming physically to our headquarters indicated above during business hours on business days pursuant to the laws of the Arab Republic of Egypt with a valid identification document indicating that you are of legal age to act pursuant to the laws of your country and containing your legal address, you shall sign a copy of the Terms and shall receive an executed copy at the earliest possible time.